We inspect plants carefully before despatch but accept that very occasionally things may go wrong. Perhaps they have been damaged during delivery, or even are the wrong plants! The Goods may be returned if they are not what was ordered but agreement must be secured from Hedge Plants Ltd at [email protected] before any return takes place.
Complaints regarding bad condition of plants must be made immediately to [email protected]. We require a photograph to be sent to us to verify the condition. We will do our utmost to resolve your complaint, and assuming we agree with you that the plants are not of the appropriate quality, and providing you return plants in their original packaging within 10 days of delivery to you we will replace them or refund you in full. The Goods remain your responsibility until we receive them.
If you have not notified us of a problem within 10 days of delivery, you are deemed to have accepted the plants and Hedge Plants Ltd has no further liability for them if they fail.
You may cancel your order but agreement must be secured from Us beforehand at [email protected].
We will not pay for the cost of delivery back to us for a cancellation.
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the date you place your order. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
To cancel your contract you must notify us in writing, by email.
If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible.
Once you have notified us that you are cancelling your contract, any sum debited to us from your credit card will be re-credited to your account as soon as possible and in any event within 30 days of your order PROVIDED THAT the goods in question are returned by you and received by us in the condition they were in when delivered to you. If you do not return the goods delivered to you or do not pay the costs of delivery, we will be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
If it is difficult for you to return the product to us yourself, simply email us and we will arrange to collect it from you and we will deduct the direct costs of recovering the goods from any refund.
Unwanted products returned to us within 7 working days of delivery taking place will be eligible for a full refund inclusive of delivery charges. The cost of returning the product to us will not be refunded. We do not seek to make money out of this, but we do seek to recover our incurred costs and hope you feel that this is fair. We recommend that you make use of a pallet delivery company which will insure you for the value of the goods that you are returning.
Unwanted products returned to us after 7 working days of delivery will incur the original delivery charge.